Mustela Maternity Bag Rose + Voucher

• Mustela Cleansing Water is a micellar water that helps cleanse and soothe baby's face and body. Gentle cleansing base, with allantoin and aloe vera, for a gentle, protective, soothing, fortifying and softening cleansing action.
• Mustela Gel Wash is a gel that helps gently cleanse baby's body and scalp. With a high-tolerance, pH-neutral washing base, superfat moisturizing agents (coconut extract) and vitamin B5 for a gentle cleansing, moisturizing and nourishing action.
• Mustela Hydra Baby Face Cream is a cream that helps gently moisturize baby's delicate skin without irritating it. It provides gentle, long-lasting hydration.
• Mustela Hydra Baby Body Milk is a moisturizing care developed specifically for the body of babies with sensitive skin.
• Mustela Diaper Zone Cream 123 is a cream, which helps to regenerate, comfort and prevent irritation and redness of the baby's bottom at every diaper change.
• Mustela Cleansing Wipes are wipes that help to gently cleanse baby's bottom. The skin is perfectly clean, soft and protected.

Apply 1 to 2 squeezes of Mustela Cleansing Water to a compress and wipe gently over the skin of the face, body and buttocks. Reapply until the compress comes away clean. No need to rinse.

Apply Mustela Cleansing Gel to wet hair and body skin until it foams. Rinse thoroughly. Carefully dry the baby, paying special attention to the buttocks area and skin folds (thighs, armpits, neck).

Apply Mustela Hydra Baby Face Cream, morning and evening, to the skin of the face, with a gentle massage.

Apply Mustela Hydra Baby Body Milk gently to the skin of the baby's body, ideally after the daily bath.

Apply a thick layer of Mustela Diaper Zone 123 Cream to the skin of the buttocks, perfectly clean and dry, at each diaper change.

Apply Mustela Cleansing Wipes to the skin, wiping gently.

If you wish to cancel your order, you are to do it if the order has not been shipped yet. 

We kindly ask you to contact us or cancel it by yourself at Track My Oder.  

If you decide to contact us, please give us all the necessary information requiring your order like the order number or the email address from which you placed the order. We will answer you contact as soon as possible.  

Please bare in mind that after the order is shipped, we cannot cancel your order anymore. If it is delivered to you, you are always able to return or refuse its delivery. 

If you want to return a product please take into consideration that: 

• the product must have never been used or opened; 
• the product is in its original packaging and sealed, the box or any packaging must be intact; 
• the product conforms all the components that were accompanying it like samples, gift, etc. 

SkinLovers allows you to ask a return for a product within the 14 workdays of its delivery.  

Please contact our costumer service to request for a permit for a return. Please wait for our confirmation email in which we will provide you with all the necessary documents. You should also remember to keep your products in the original conditions.  

If you are returning a product from the European Union you should just prepare the parcel and send it by your regular Post Office to our address. We cannot provide you with information regarding the price of the return. Please remember that it will take some time for the parcel to be delivered back to us. 

If you return from a country outside the European Union, you have two return methods: 

• Regular Mail : you should prepare your parcel and sent it by regular mail to our address. After you send us an email asking for the return, we will send you the invoice that you should attach to your parcel. We cannot provide you with information regarding the price of the return. Please remember that it will take some time for the parcel to be delivered back to us.  
• DHL: this method can only be used by clients who have chosen DHL as their original sender. If you chose DHL, we will arrange the return. The pick-up date will be settled and the company will pick up the parcel from the address you provide us with. After you send us an email asking for the return, we will send you the invoice that you should attach to your parcel. We cannot provide you with information regarding the price of the return. Please remember that it will take some time for the parcel to be delivered back to us. Due to costume, some countries do not allow returns by DHL. 

As soon as we receive the products, we will contact you providing information. 

SkinLovers will pay for the cost of the return in the excepcional condition it was our error.  

We will not pay for the cost of the return if it was caused by the clients or if the client does not want the products. These costs have to be payed by the client. 

If, at the moment you receive our order, you identify any product missing, any product is wrong or damage, please report to us immediately by proving us with a photo of the parcel and details of what is missing so that we can investigate the cause of it. If you find that your parcel had been opened before arrival (at costumes, for example), please inform us too. We will try to resolve your problem as soon as possible. We might offer you a refund, a partial refund or a discount code or a reshipment in case of a missing product.

If your order appears as 'Delivered' on the carrier's tracking tool but you can't find the package, you should contact the carrier and ask where the package was left. If you do not receive an answer or would like further clarification, please contact us. We will contact our National Postal Services - in the case of Regular Mail and Express orders - or DHL. If the reply is that the package has actually been delivered, we will not be able to refund you or send you a new package. If the shipment is declared lost, we will refund you.

As we have mentioned before, in case you chose the National Post Office as your delivery method, orders with more than 2 kg will be divided in more parcels so they may have different arrival dates.

Refunds will be proceed to the original account used to pay for the order. It can take 5-10 working days to be processed. You will receive an email confirming the crediting of your account as soon as the refund is process.  

Refund might take 10 or more days to show at your statement. If it does not show, please contact your bank. Refunds by PayPal are available immediately after the refund was processed.