Help Center

SkinLovers offers payment via PayPal, Debit and Credit Cards and ApplePay  Google Pay.

We do not offer cash on delivery as a payment method. 

All the payments are made in the displayed currency on the website at the moment of the purchase.

Depending on your country, taxes and additional charges might be applied.

If your are not located in the European Union, you might have to pay for duties and taxes (VAT) when you receive your order. 

When you are offered Free Shipping is important to mention that import duties and taxies are excluded from the offer and you are responsible for their payment. 

The import tax is of total responsibility of the customs of your country. 

DHL might charge an Handling Fee in case of stocking and keeping the parcel in the storage or in case of carrying all clearance process. It any way does any of these rates convert to SkinLovers. 

Any additional fees, import duties and taxes are to be payed directly by you to the customs.

No matter the country you are in, SkinLovers offers worldwide shipping. 

Once the payment is confirm, we work in order to ship your order in a maximum of 1 to 3 working days. 

The delivery time of your order will always depend on the country you are in and the shipping method you choose: 

• Regular Mail (through the National Post Office Service); 
• EMS Express Shipping
• DHL Expresse Shipping. 

After choosing the delivery country, it will be shown the delivery time. 

Please consider that SkinLovers cannot be held responsible for delays cause by costumes, lack of information or any issue that does not depend on us. Depending on the country, tightened costume restrictions on imported shipments can be applied and that may result in delays in delivery.  

The cost of the shipping service will also vary. It will change according with the destination of your order, its weight the delivery method you choose. When you proceed to checkout, choose your delivery method and fulfill your address, the shipping price will be show. 

We are glade to inform you that we also offer free shipping for you order above the value written on the top of our website. When you reach that value, the delivery price will not be charged but you still have to choose your preferred shipping method. We may apply some exceptions in the free shipping offer such as orders with a very high weight.

Like we have mentioned before, shipping prices vary according with delivery method, country of destination and weight and in consequence, rarely, for some countries that are located far from the shopping country, free shipping might not be available even thought it reaches the indicated value. If this happens, you will be provided with all the informations at the checkout page.

If you wish to cancel your order, you are to do it if the order has not been shipped yet. 

We kindly ask you to contact us or cancel it by yourself at Track My Oder.  

If you decide to contact us, please give us all the necessary information requiring your order like the order number or the email address from which you placed the order. We will answer you contact as soon as possible.  

Please bare in mind that after the order is shipped, we cannot cancel your order anymore. If it is delivered to you, you are always able to return or refuse its delivery. 

If you want to return a product please take into consideration that: 

• the product must have never been used or opened; 
  
• the product is in its original packaging and sealed, the box or any packaging must be intact; 
  
• the product conforms all the components that were accompanying it like samples, gift, etc. 
  

SkinLovers allows you to ask a return for a product within the 14 workdays of its delivery.  

Please contact our costumer service to request for a permit for a return. Please wait for our confirmation email in which we will provide you with all the necessary documents. You should also remember to keep your products in the original conditions.  

If you are returning a product from the European Union you should just prepare the parcel and send it by your regular Post Office to our address. We cannot provide you with information regarding the price of the return. Please remember that it will take some time for the parcel to be delivered back to us. 

If you return from a country outside the European Union, you have two return methods: 

• Regular Mail : you should prepare your parcel and sent it by regular mail to our address. After you send us an email asking for the return, we will send you the invoice that you should attach to your parcel. We cannot provide you with information regarding the price of the return. Please remember that it will take some time for the parcel to be delivered back to us.  
  
• DHL: this method can only be used by clients who have chosen DHL as their original sender. If you chose DHL, we will arrange the return. The pick-ip date will be settled and the company will pick up the parcel from the address you provide us with. After you send us an email asking for the return, we will send you the invoice that you should attach to your parcel. We cannot provide you with information regarding the price of the return. Please remember that it will take some time for the parcel to be delivered back to us. Due to costume, some countries do not allow returns by DHL. 
  

As soon as we receive the products, we will contact you providing information. 

SkinLovers will pay for the cost of the return if it was our error.  

We will not pay for the cost of the return if it was caused by the clients or if the client does not want the products. These costs have to be payed by the client. 

If, at the moment you receive our order, you identify any product missing, any product is wrong or damage, please report to us immediately by proving us with a photo of the parcel and details of what is missing so that we can investigate the cause of it. If you find that your parcel had been opened before arrival (at costumes, for example), please inform us too. We will try to resolve your problem as soon as possible. We might offer you a refund, a partial refund or a discount code or a reshipment in case of a missing product. 

As we have mentioned before, in case you chose the National Post Office as your delivery method, orders with more than 2 kg will be divided in more parcels so they may have different arrival dates.